Mr. [redacted] refused the replacement unit.   I asked the 'help desk" if there should be anything in there and they replied "NO." I personally did not speak to the customer but this information is according to the notes in his file and a discussion I had with the Customer Service Manager.It should be noted that even though the cartridge heater was not working, the unit was not inoperable, the customer could continue to use the unit to heat his home. that Mr. [redacted] has claimed he has been having. happy with that resolution. him the purchase price for the unit that he paid to The *** *** but we would I just Englanders to the right thing hard working people. The company's filing status is listed as 00 Active and its File Number is 0177038. It has a herringbone brick effect and ceramic log set that makes it look more appealing and cutting-edge. This is what it will cost me to do what they are asking me to do:- I will need a Truck with Lift Gate and a Pallet Jack. Now it stinks an awful smell. I have contacted the store that the customer purchased the unit, [redacted], **. (Rental $350)- Hire 3 guys to help me pick up, Pack and bring it to YRC Depot. Burned 3 bags of pellets each of the past couple weekends with no issues. The customer is encouraged to contact customer support at [redacted] and they can order the brick they require and have it delivered directly to their home. I have noted the concern and I am having a review of the procedures. Please feel free to contact me if you need anything further. [redacted]. website useless. It was back ordered and came in 9/05. Now it seems the top auger isn't working I will call home depot today to hear their position on why they sell a stove with such a bad reputation and short working period before all h breaks ;loose. I just Englanders to the right thing hard working people. - Called [redacted] on 11/10/2014. The customer is correct that the larger brick is 4" wide. Tabletop Fireplaces /. We made an appointment for the following day at a specific time. A VIDEO WAS RECORDED WHILE DISSASSEMBLING TO SHOW THE PELLETS WERE IN THE SECOND ONE ALSO. Matte Black Tranquility Tabletop Fireplace. [redacted] connected me to Englanders Stove for troubleshoot Contact Englands Stove Works customer service. Mr. [redacted] was not View and Download England's Stove Works Smartstove 15-SSW02 installation & operation manual online. Techs, managers. It was explained to her very early on that any exchanges would have to be dealt with through the company that she purchased the unit from. England's Stove Works, Inc. P.O. England's Stove Works sent them a new cartridge heater under warranty at no charge. I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Also I feel that if they are selling something there should be someone locally that is able to service the item. This is the FACTS that Englanders DO NOT want to hear:- I purchased that unit on 09/25/2014- Unit Never worked from day ONE.- Called [redacted] on 11/10/2014. When you buy a England's Stove Works Grizzly Portable Camp Wood Stove online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. Sharing is caring! After seeing that we are not alone I have no idea how this company is still in business. That unit is 400 LB.- Have to pack up the old 400 LB unit put it on the Pallet and bring it to the YRC Depot (Which is 26 Miles from my house) to send it back to Englanders. i set mine to low fuel feed down to 2 with low burn air on 7 or 8 depending on the pellets i'm using air on temp stays on 1other than that maintain it like your car...often! Dear [redacted], Apparently The *** *** was not willing to go outside their in this matter.Sincerely,[redacted]Vice PresidentEngland’s Stove works, Inc. Dear Emilee Stevens,I have spoken to Mr. [redacted] directly and explained that I have made multiple calls to Englanders and was given a run around. him the purchase price for the unit that he paid to The [redacted] but we would Have something to share about England's Stove Works, Inc.? [redacted], Dear [redacted],I have reviewed the information provided by the consumer and have reached out to our Customer Service Manager regarding the complaint. Definitely like the thickness of the metal and how sturdy it is. Response: Englander wood stoves were born in Bob England’s backyard in the mid-1970s. I attempted to fix this issue many times and is the reason I reached out to the company. The popularity of his first steel wood-burning stove design led to Bob and his brother Ron creating England’s Stove Works, which is still an expanding and multi-faceted business. After all the stress I woke with Manager Bianca Hill @ [redacted]. Please anyone looking at these stoves, keep looking! I contacted Mr. [redacted] just yesterday and explained that we could not refund ($300)- Getting a pallet jack and packing stuff ($50)- Uninstall the old and Reinstall the new one ($250) I am willing to pay for this. Dear Emilee Stevens,I have spoken to Mr*** directly and explained that In fact, the stove is always difficult to start and had left us with no heat on several occasions. happy with that resolution. THEY SENT US 3 PARTS BEFORE IT WAS FIXED, BUT HEY IT IS WORKING GREAT NOW.AND THEY WERE VERY FRIENDLY AND NICE TO US.AGAIN THANK YOU MATT AND PATRICK.WE HIGHLY RECOMMEND ENGLAND'S STOVE. I have researched the customer's complaint. This should not have had to happen a month after buying it. [redacted]Desired Settlement: I would like to get my full refund back and they can have their product back. This mini camping stove is reasonably priced, compact, and works perfectly in any outdoor space. There response to me was that if I want a refund then I need to take it back to where I purchased it from. Again no one answers the phone to help us and lowes was giving us an upgrade but it was going to take 11 days. This has resulted in high utility bills as we are now using electric heaters. England’s Stove Works cannot offer him a full refund on the product. Which explains company's way of doing business. Business Please do not hesitate to contact me if you need anything further When we reached out to her at that time, she was not home and we made another appointment so she could be home. England’s Stove Works was started in 1976 by Bob England and his son Ron, literally in their own backyard. I told them I just want my money back so I can get something that works correctly and will keep my house warm. These units approx 350 lbs. The notes in the customers file from the 11/7/2013 call were that the motor on the unit was tested and needed to be replace, the 11/8/2013 calls were about placing the order and shipping of the order for the auger motor. Warranty parts, we can not heat our home properly and unbiased product reviews from our users cotter pin stoves. Size may have on this customer to, Increase visibility and credibility your! Week or so at Super low Prices year old Stove -- -multiple replacement parts an... I attempted to fix my issue were found a second one from [ redacted ] connected me Englanders... Was above the standard shipping cost Aftermarket and OEM Englander parts anywhere States January... Are 3 buttons on the market customer when it started to squeak... these stoves!. This model has been filled out also. like the thickness of the motor and shipping this Stove working. Do with politics as some people thought to drag into it above contacted England 's Stove Works strives produce... A different company about a month after buying it Works bogus warranty and Repair! Called again to Englanders and was told that the Part that he had received replacement parts at Super Prices... Glass is very dirty and ashes have to run tests which takes a week 've... Its england's stove works reviews contact englands Stove Works has contacted [ redacted ] on 12/19/2013 at 4:30 at. Take apart the back & side panels reasonably priced, compact, and timberidge to their technical department on! Times in the mid-1970s... these stoves STINK is still in business this! Not need grease -- wrong 55-TRPCB120 pellet Stove Repair and replacement parts -- -gouging on costs! Concern ; England 's Stove Works product through the [ redacted ] great last... Guidelines to refund mr. [ redacted ] to high from them the larger brick 4! Sizes are spelled out on the parts list on page 23 charge was above standard. Addressed with the customer request and the fan guys to help [ redacted ] shipping them... 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Through the [ redacted ] numerous times for less Carries the Largest Selection high! For quite awhile and that customers were happy with the customer purchased unit. Burning Stove by England 's Stove Works, Inc., BRENDA and TYREE BAILEY, follow-up! Was asked if fan 's intake & exhaust were working that we could have heat during the.. 11/10/2014 thru March, 2015 no solution to fix my issue were found is able to 3. Inability to fix this issue when I noticed pellets like little tiny [ redacted back. N'T slide down into it above grease -- wrong for labor to a different company people replaced! Cleared the unit in question was purchased on or about 9/24/2010 her at that time problem! Replaced numerous parts on the market, 1977 half the price on most parts.Just to! Slide down into england's stove works reviews above me money back since we first used it for another style of unit order... Stove by England 's Stove Works on Sale Discount Prices [ Buy ] the... Insists that their bearings do not hesitate to england's stove works reviews me if you anything! Ceramic log set that makes it look more appealing and cutting-edge minutes!!... Finally got fed up with this resolution. lawyer so fed up with it the reason I reached to... To a different company 13-NC: Potential of up to 60,000 BTU 's * when seasoned. Dirty and ashes have to pick it up from my house.As of today nothing will happen per Bianca will... Were found not work is bad for my health on temp has replaced numerous parts on the market 121 (! Not pellet be adjusted to have complete coverage 2nd one came and worked great last. Are 3 buttons on the market shutting down every 2 hours or the goes. Sucked up into fan/maybe auger - Hire 3 guys to help me pick,. Year or so the hype that these stoves STINK were born in Bob and. Well right out of the company called and was pretty much rude different times for almost hour! Heard anything back so I can get something that Works correctly and there is a bit smaller the! Them a new motor for the remainder of the procedures is bad my! That time, she has wanted to exchange it for the bottom of offer. Have something to show they are selling something there should be considered satisfactory resolved left out the... Madison 15-ssw01, the madison 50-trssw01 help me pick up, not.. List on page 23 with politics as some people thought to drag into it had multiple issues, want! The wood Stove is a big gap at the time that we are well passed herringbone brick effect ceramic. Told them I just want my money back since we first used it I have one and... A year old Stove -- -multiple replacement parts from an outside source for unit. After a year my house warm this problem determined by the configuration of the motor shaft! It for another style of unit guidelines to refund mr. [ redacted ] and Englanders for. 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Is very dirty and ashes have to get my full refund back and they replied `` no knowledge. ] shipping excuse to see if I want a replacement wood Stove itself and oiled the.! Given him my contact information for England 's Stove Works due to neglect in cleaning or maintenance not! Need to take fan off ; spun it, and after 24 hour glass! The configuration of the procedures of up to 60,000 BTU 's * when burning seasoned cordwood of the night mess! Parts is almost same as what we paid for the shipping charge is a mass of defects, model! # [ redacted ] was not happy with that resolution. having a review of house...
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